SCE&G - FAQs

SCE&G - FAQs

FAQs

Gas/Electric Service and Rates

1. How do I sign up for service?

2. Where can I find current electric rates?

3. What is the Rate 6 Energy Saver Program?

4. Where can I find current gas rates?

5. How can I learn more about SCE&G’s rate plans?

6. What's the difference between Value Rate and Residential Service Rate?

7. How do I transfer service to a new address?

8. How do I disconnect service?

9. How do I convert my home to natural gas?

10. What is AMR?

11. How does AMR work?

12. What are the benefits of AMR?

13. What is the difference between an AMR meter and a non-AMR meter?

14. What does AMR installation involve?

15. Will I need to be home when AMR is installed?

16. When will I get AMR?

17. Will business customers get AMR?

18. How does the new AMR system know that it is reading my meter and not my neighbor's?

19. Will AMR radio frequency interfere with my TV, phones, wireless internet access or invisible fence?

20. The reading on my electric meter is all 8s. Is it working properly?

Account Information/Online Support

1. How do I sign up for online account access?

2. What is an activation code and how do I get one?

3. What does it mean if I get the message "Account is already activated"?

4. I'm having trouble signing in.

5. I forgot my username.

6. I forgot my password.

7. What is a secret question?

8. What if I have an error or technical problem?

9. How do I update or change my account information?

10. How do I change the name on my account?

11. How can I add my spouse to my account?

12. How do I get information about a closed account?

13. How can I get a Letter of Credit?

Bill Paying

1. What options do I have for paying my bill?

2. How do I pay my bills online?

3. How do I register for online billing?

4. How can I stop receiving paper bills?

5. Can you mail me a paper bill?

6. What is the Easy Payment Plan?

7. How do I sign up for the Easy Payment Plan (EPP)?

8. Will my monthly payments always be the same with EPP?

9. What if the amount I pay with EPP is less than my actual bill?

10. What’s the difference between eDraft and ePay?

11. How do I enroll in ePay/eDraft?

12. How do I change my banking information?

13. Can I pay my bill by credit card?

14. Can I make partial payments on my bill?

15. Is there a fee for paying my bill at authorized payment locations?

16. Where can I pay my SCE&G bill in person?

17. What is Electronic Check Conversion?

Manage My Energy Costs

1. Can SCE&G help me make my home more energy efficient?

2. Is there a way to estimate my monthly energy bills?

3. Can I read my own gas or electric meter?

4. What is AMR?

5. Is there a way to analyze how I’m using energy?

6. Are there programs to help pay my energy bill?

7. What are these charges on my bill?

8. Why is my bill so high?

9. How do I contact customer service?

Safety Issues

1. Who do I call to report a gas leak?

2. Who do I call before digging or excavating?

3. Will natural gas appliances work during a power outage?

4. How do I report downed power lines?

5. How do I report a power outage?

6. How does SCE&G restore power?

7. How do I report problems with street lights?

8. What if my meter base is damaged?

9. Why does SCE&G trim the trees around power lines?

10. What is the Pipeline Safety Program?

11. What are EMFs and are they harmful?

Products and Services

1. Can I purchase gas appliances from SCE&G?

2. Where can I find energy conservation tips?

3. How do I weatherize my home?

4. How can I reach SCE&G?

Miscellaneous

1. What is the Energy Policy Act of 2005?

2. How can I contribute to Project Share?

3. How can I get my company added to SCE&G’s supplier product information database?

SCE&G Web Site

1. I have a question or comment regarding the SCE&G Web site.

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