COLUMBIA, S.C. (Aug. 20 , 2009) – South Carolina Electric and Gas’ (SCE&G) Web site, www.sceg.com, was named one of the top three utility Web sites in the United States according to E SOURCE, a utility industry benchmarking group.
SCE&G’s Web site was ranked first in the Southern region among all utilities while SCE&G ranked third overall nationally among the 100 U.S. and Canadian utilities E SOURCE studied.
The “E SOURCE 2009 Review of North American Electric and Gas Company Web Sites” examined the Web sites between December 2008 and May 2009. Using a list of criteria developed from an E SOURCE survey, a team of residential customers examined each utility Web site. Web sites also were tested from mobile devices as a new twist in this year’s study. The reviews were conducted from the perspective of general Internet use, so the sites were rated against the best in class across all Web sites, not just utility Web sites.
“Whether customers are visiting our Web site for energy efficiency tips, to pay their power bill or to learn about the benefits of natural gas, we want their experience to be one of convenience and value,” said Cathy Love, SCE&G’s vice president of communication and planning. “Being recognized as one of the top utility Web sites in the nation suggests that we’re on the right track in that regard.”
Among its user friendly features, SCE&G’s Web site allows customers to report and check the status of power outages online from their PDA or Internet-ready cell phone; perform an online home energy audit; or even complete a 24-month bill analysis that provides customers detailed charts on how much energy they are using and provides ideas on how to save both energy and money.
“Just last week we launched a blog that is focused on helping our customers be more energy efficient,” said Love. “Every week we feature a different subject in the blog, from qualifying for the new energy efficiency tax credits to low cost ways to help your home use less energy. If customers have questions, they can leave a comment and we’ll reply to them on the blog.”
Love said the E SOURCE study found that consumers continue to demand more from utilities on their Web sites, which means that SCE&G must continue to innovate. “It’s imperative that we constantly examine our customers’ evolving expectations and how we can best continue to meet them,” said Love.
South Carolina Electric & Gas Company is a regulated public utility engaged in the generation, transmission, distribution and sale of electricity to approximately 652,000 customers throughout central, southern and southwestern portions of South Carolina. The company also provides natural gas service to approximately 309,000 customers throughout the state. Information about SCE&G is available on the company’s Web site at www.sceg.com.