SCE&G warns customers about scam
Contact:
Public Affairs
1-800-562-9308

Charleston, S.C. (April 9, 2010) – South Carolina Electric & Gas Company is alerting customers in the greater Charleston area to be on the lookout for scam artists posing as SCE&G employees. Recently, customers have reported instances of individuals portraying themselves as SCE&G employees at their homes and over the phone, requesting immediate payment of their SCE&G bill.

In some cases, the individual takes a cash payment from the customer for a portion of the bill and states that he knows an SCE&G employee with vouchers to pay the balance. The customer then thinks his or her bill has been paid when the perpetrator makes a credit card payment over the phone on the customer’s behalf. However, the individual is suspected of using a stolen credit card because all of these payments are later reversed by the credit card company. The customer is then left with an unpaid bill and is sometimes submitted for service disconnection for nonpayment.

Here are some tips:

  • SCE&G never calls customers demanding payments.
  • Bill payments are only accepted at SCE&G business offices, by mail, authorized payment agencies, online or through SCE&G's phone payment provider, BillMatrix, by calling 1-800-450-9160.
  • SCE&G typically notifies customers by phone or in writing before an employee is scheduled to arrive at their home to perform any type of work inside the home.
  • SCE&G field employees are identified by their blue SCE&G uniforms, a white company ID badge with a photo and marked SCE&G truck.

If someone arrives unannounced or does not have company identification and introduces themselves as an SCE&G employee, the company recommends calling Customer Service at 1-800-251-7234 for verification or dialing 911 if they feel threatened.

“We encourage our customers to call us if they have any concerns about our employees in the field,” said Bill Turner, SCE&G general manager for electric operations in Charleston.

“Also, if you feel you’ve been approached or victimized by these scam artists, please contact local law enforcement,” Turner added. “They will have a better opportunity to apprehend the individuals if they receive timely notification that they are in a certain area.”

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