Natural Gas Customers

Smell a rotten egg odor?
You may have a gas leak. Leave the area immediately and then call SCE&G from a safe location. Learn more...

Hurricane safety
It is NOT necessary to turn off your natural gas service during a hurricane. Natural gas is distributed through underground pipelines, so gas service is not normally interrupted in even the most severe weather. If you are not required to evacuate your home or business, your natural gas service should operate uninterrupted throughout the storm.

If you evacuate your home or business, it is NOT necessary to turn off your gas supply at the meter. That valve should be turned off by utility or emergency personnel only.

However, if you believe your home or business may become flooded to the point where the water could extinguish the pilot lights in any of your appliances, you can turn off the appliance at the supply valve. That's the valve that should be within six (6) feet of each natural gas appliance. These valves typically turn in one direction and require only one-quarter of a turn to completely close the valve. Prior to a storm, familiarize yourself with the location of the supply valve for each natural gas appliance.

Earthquake safety
Though major earthquakes are rare in South Carolina, earthquakes can and do sometimes occur. Signs of a possible natural gas leak or broken gas line caused by an earthquake are:

  • A rotten egg odor.
  • A hissing, whistling or roaring sound near a gas appliance or pipeline.
  • Dirt or debris being blown into the air.
  • Flames if a leak has ignited.

What to do if you observe signs of a natural gas leak after an earthquake:

  • If in your home, leave immediately and leave the door open. If in a public building, leave through the nearest exit.
  • Do not turn on or off any electric switch; this could cause a spark and ignite the gas.
  • Do not use your telephone, cell phone, garage door opener or even a flashlight.
  • Do not smoke, use a lighter or strike a match.
  • Do not start or stop nearby vehicles or other machinery.
  • From a safe place, call SCE&G at 1-800-815-0083 and 911.

Flood safety
Should you need to evacuate your home because of flooding, SCE&G recommends the following safety steps to help prevent damage to your natural gas appliances.

  • Turn off all gas appliances, or turn off the appliance gas shutoff valve at each appliance.
  • If the smell of rotten eggs is already present, leave the area immediately.
  • From a safe place, call SCE&G at 1-800-815-0083 and 911.
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