||Make sure your "Caps Lock" key is not on. Username and Password are case sensitive. |
||Some customers have experienced difficulties accessing their online account when they have had their cookies disabled or had a high security setting on their browser. You may want to enable your cookies and use a lower security setting for your browser. You should be able to access this information by selecting the "Tools" option in your browser. Then select "Internet Options". There should be a "Security" tab that you can select. From here, you should have options to change security and cookie settings. For Internet Explorer 6.0, click the "Privacy" tab (instead of the "Security" tab) for your cookies settings. Then click the "Advanced" option. Here, you can override your cookie settings so that you will allow cookies and cookie sessions. |
||Our site is optimized for Internet Explorer 6.0 (or above) & Netscape 7.0 (or above). If you are using a previous version, you may need to upgrade your browser.|
||If the following error message was received: |
We suggest that you upgrade your browser in order to access your online account. For more information about upgrading your browser, we have provided links below for American Online, Microsoft Internet Explorer and Netscape Users.
- "The page must be viewed with a high-security Web browser"
- "The page you are trying to view requires the use of a Web browser configured for 128-bit encryption."
America Online User
Microsoft Internet Explorer User