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SCE&G's Ridgeland Customer Service Office to Close

Cayce, S.C. (May 2, 2014) – South Carolina Electric & Gas Co. will permanently close its Ridgeland customer service office at 11323 North Jacob Smart Blvd. effective May 30. Customers in Ridgeland will continue to have payment options including online, by mail and in person at the Maruti FoodMart in Hardeeville, the Palmetto State Bank in Estill, and at SCE&G’s nearby business offices in Beaufort at 108 Robert Smalls Parkway and in Hampton at 206 Maple Street West.

“After evaluating a variety of factors we determined that it is the right decision to close the Ridgeland office at this time,” said Vice President of Customer Service, Sam Dozier. “With nearby payment locations and the relocation of our employees to nearby facilities, this should have a minimal impact on services, and we are committed to making this a smooth transition for all.”

SCE&G said a combination of factors, including, low customer traffic, operational efficiencies and employee attrition , led to the decision to serve customers out of the nearby Beaufort and Hampton offices.

“How customers prefer to pay and communicate with SCE&G is changing, and more of our customer interactions are moving online,” said Dozier. “Even so, we value face-to-face interactions with our customers and hope they will visit our nearby locations in Beaufort and Hampton where they can be assisted with their payment needs and other transactions.”

SCE&G offers online payment options (www.sceg.com) and 24-hour call-in customer service (1-800-251-7234) as additional options for conducting business with the company.

About SCE&G

South Carolina Electric & Gas Company is a regulated public utility engaged in the generation, transmission, distribution and sale of electricity to approximately 681,000 customers in 24 counties in the central, southern and southwestern portions of South Carolina. The company also provides natural gas service to approximately 332,000 customers in 38 counties in the state. Information about SCE&G is available on the company’s web site at www.sceg.com.