CAYCE, S.C. (April 27, 2016) – SCE&G urges customers to beware of phone scams demanding payment to prevent immediate disconnection of electric or gas service. Customers have reported receiving calls that appear to be from SCE&G’s customer service number and even include a recording of an SCE&G employee speaking.
Scammers appear to be using SCE&G’s customer service number, 1-800-251-7234, by using caller ID "spoofing," which causes the customer's phone to display a false caller identification.
Customers may be able to distinguish a scam call by remembering the following about SCE&G’s payment practices:
- Approximately four days before disconnecting gas or electric service for non-payment, SCE&G mails a formal letter of notification to customers. Two days before disconnection, SCE&G provides a courtesy call reminding the customer of the amount due and due date.
- SCE&G does not prescribe or require specific payment methods. Customers may choose from a number of payment methods: https://www.sceg.com/paying-my-bill/payment-options
- SCE&G does not ask customers to meet in person to provide payment.
- Bill payments are accepted at SCE&G business offices, by mail, authorized payment agencies, online or through SCE&G's phone payment provider, BillMatrix, by calling 1-800-450-9160.
- If a customer is concerned about the legitimacy of a call, SCE&G encourages the customer to hang up and call SCE&G at 1-800-251-7234.
“SCE&G may call a customer about an overdue account balance, but we never demand a particular form of payment or ask to meet in person,” said Sam Dozier, vice president of customer service for SCE&G. "If customers have any doubt whatsoever about the legitimacy of a caller, they should hang up and call our customer service line at 1-800-251-7234."
For customers who think they may have been a victim of a scam, SCE&G recommends notifying local law enforcement immediately. The South Carolina Department of Consumer Affairs also has a phone line for reporting consumer scams: 1-800-922-1594 or 1-803-734-4200.
For more information about how to safeguard against scams, watch our video: http://ow.ly/yuyou. Follow our social media channels: Twitter.com/@scegnews; Facebook.com/scegnews; and YouTube.com/scegnews for the latest updates regarding this issue.
South Carolina Electric & Gas Company is a regulated public utility engaged in the generation, transmission, distribution and sale of electricity to approximately 698,000 customers in 24 counties in the central, southern and southwestern portions of South Carolina. The company also provides natural gas service to approximately 347,000 customers in 38 counties in the state.