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SCE&G Begins Limited Damage Assessment and Restoration Efforts After Hurricane Matthew

Cayce, S.C. (Oct. 8, 2016) – SCE&G crews began limited damage assessment and restoration work to restore power to customers in the aftermath of Hurricane Matthew. As of 2 p.m. today, there were more than 280,000 outages across the company’s service territory, mainly in the Lowcountry where high winds knocked out power to hundreds of thousands of customers. For up-to-date outage information and to report an outage visit www.sceg.com/storm.

SCE&G increased the number of off-system crew members from 250 before the storm to more than 1,000 by Saturday morning. The company also had more than 2,000 SCE&G employees assisting with storm restoration efforts. Aerial assessments and increased ground assessments are scheduled to begin Sunday morning.

“With the storm clearing, customers will begin to see increased traffic of crews working to restore power throughout our service territory,” said Keller Kissam, president of retail operations for SCE&G. “With more than a third of our customers without power, it will be a while before we can provide estimated restoration times. We appreciate your patience and want you to know that we will be working around the clock until power has been restored to every last one of our customers.”

Kissam also emphasized the importance of staying away from downed power lines. Storms can cause tree limbs and entire trees to break and fall, sometimes taking power lines and even meter boxes down with them. Always assume any downed power line you see is live and stay away. To report a downed line, call 1-888-333-4465.

SCE&G offers the following information for customers impacted by the storm:

  • Report outages:
    • By text: Register for SCE&G’s text option online at www.sceg.com. Simply log in to your account and look for the "Activate Text Options” under the "Account Options” feature and then follow the instructions. Once you are registered, if you are experiencing an outage, simply text the word "OUT” to 467234 (gosceg).
    • By phone: 1-888-333-4465.
    • By mobile device: Report and check the status of your power outage online from your internet-ready mobile device or phone by visiting www.sceg.com/mobile and clicking on “Outages & Emergencies.”
  • Stay informed – Keeping customers safe and up-to-date with timely information is a top priority. Follow SCE&G on Twitter at @scegnews or on facebook at www.facebook.com/scegnews for the latest storm-related information and safety tips.
  • Learn more at SCE&G’s storm center: www.sceg.com/storm. The storm center includes information about SCE&G’s process for restoring service to customers.

About SCE&G

South Carolina Electric & Gas Company is a regulated public utility engaged in the generation, transmission, distribution and sale of electricity to approximately 706,000 customers in 24 counties in the central, southern and southwestern portions of South Carolina. The company also provides natural gas service to approximately 352,000 customers in 38 counties in the state.