Cayce, S.C. (July 12, 2017) – SCE&G announced today that its business office operations at 108 Barnwell Avenue NW in Aiken and at 1839 Georgia Avenue in North Augusta will be consolidated into a newly renovated facility at 2551 Jefferson Davis Highway in Warrenville, effective Feb. 5, 2018.
SCE&G Vice President of Customer Service Sam Dozier said the company remains focused on providing outstanding customer service while operating cost efficiently and responding to changes in consumer attitudes and behaviors.
“We have drastically reduced the need for our customers to visit a business office to conduct business with us,” said Dozier. “With more customers wanting to do business on line, we recently launched a mobile-friendly website and added 24-hour customer support on social media.”
Dozier said virtually all SCE&G customer transactions can now be handled on line or over the phone. One exception is cash payments; for those, SCE&G has more than 150 payment locations throughout the state.
“More enhancements are on the way,” said Dozier.
South Carolina Electric & Gas Company is a regulated public utility engaged in the generation, transmission, distribution and sale of electricity to approximately 713,000 customers in 24 counties in the central, southern and southwestern portions of South Carolina. The company also provides natural gas service to approximately 361,000 customers in 36 counties in the state.