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SCE&G Observes Utility Scam Awareness Day by Urging Customers to Protect Themselves

Cayce, S.C. (Nov. 15, 2017) – In observance of Utility Scam Awareness Day, SCE&G and other utilities across the country are reminding customers to stay vigilant by knowing the signs of a scam as well as tips to protect against them.

“Scammers are becoming more innovative and creative with their techniques,” said Sam Dozier, SCE&G vice president of customer service. “They are persistent and determined, but so are we. We want to help our customers avoid being victimized by scams and we hope that, with more awareness, our customers will be equipped with the tools they need to protect themselves against scams.”

Know a Scammer When You See One

  • Scammers often target small businesses, such as restaurants, in hopes of creating an increased sense of urgency.
  • Scammers may suggest a specific store from which the customer can purchase a prepaid card. Scammers like prepaid debit cards because they can obtain the money on the card without showing a photo ID.
  • Scammers use caller ID "spoofing," which causes the customer's phone to display a false caller ID. Often, the scammer will "spoof" a local number, perhaps even using the utility's standard customer service number.
  • Scammers may threaten to turn a customer’s service off if the customer doesn’t make a payment immediately.

Know How to Outsmart a Scammer

  • Hang up the phone if you receive a call demanding immediate payment of a bill to avoid disconnection.
  • Do not reply to text messages or click on links from individuals you don’t know.
  • Be cautious of anyone who comes to your home or business without an appointment demanding payment, do not let unknown individuals into your home and remember that secure websites begin with https:// - the “s” is for secure.
  • Do not click on links, open attachments or respond to suspicious emails.

If customers doubt the legitimacy of a visitor to their homes or businesses, they should call SCE&G Customer Service at 1-800-251-7234.  Customers may find information about how they can identify SCE&G workers at Customers may also contact the South Carolina Department of Consumer Affairs at 1-800-922-1594.

About SCE&G

South Carolina Electric & Gas Company is a regulated public utility engaged in the generation, transmission, distribution and sale of electricity to approximately 718,000 customers in 24 counties in the central, southern and southwestern portions of South Carolina. The company also provides natural gas service to approximately 362,000 customers in 35 counties in the state.