CAYCE, S.C. (Aug. 21, 2018) – SCE&G is alerting customers to a scam wherein someone claiming to be an SCE&G employee calls to schedule a rooftop solar panel consultation.
Customers have reported receiving an automated call inviting them to meet with a representative who will visit their home and provide information about solar installations. The calls often include some type of free offer or elimination of the customer’s electric bill to entice participation. Caller ID may even display an SCE&G phone number.
SCE&G does not schedule in-home meetings with customers to discuss solar energy options, nor does the company install solar panels or extend free offers in solicitation of solar customers. SCE&G does not partner with any solar companies to offer solar systems, solar equipment leasing or solar inspections. The company does not identify homes as “good candidates” for solar.
Legitimate SCE&G employees carry company badges, and you can ask an employee to show their badge at any time.
“We want customers to be aware of this latest round of scam calls so that they can protect themselves,” said John Raftery, general manager of Renewable Products and Services for SCE&G. “We continue to support and encourage the growth of solar throughout our service area, but customers need to receive accurate information from legitimate sources so that they can make sound decisions about choosing solar.”
Follow these tips to avoid becoming a victim of solar phone scams:
- If you have any doubt about the legitimacy of a caller, hang up immediately, without providing or confirming any personal information, and call SCE&G’s customer service line at 800-251-7234.
- If you believe that you were misled by a solar leasing company, contact the S.C. Office of Regulatory Staff (ORS) at 800-922-1531.
- If you encounter a contractor or solar installer who causes you concern, contact your local Better Business Bureau and the S.C. Department of Consumer Affairs. If the contractor is licensed through the S.C. Department of Labor, Licensing and Regulation, contact that agency as well.
- For more guidance on solar generation options, refer to the 10 Questions Every Customer Should Ask Before Going Solar and SCE&G’s A Consumer Guide to Solar for the South Carolina Homeowner, both available at www.sceg.com/solar.
- Additional information and resources to help guide you through the decision-making process for installing solar is located at http://solar.sc.gov.
South Carolina Electric & Gas Company is a regulated public utility engaged in the generation, transmission, distribution and sale of electricity to approximately 723,000 customers in the central, southern and southwestern portions of South Carolina. The company also provides natural gas service to approximately 371,000 customers throughout the state.