CAYCE, S.C. (Sept. 12, 2018) - With Hurricane Florence threatening South Carolina, SCE&G wants customers to know that the quickest and most efficient way to notify the company of a power outage is to report it online using a mobile device.
SCE&G’s website, sceg.com, is a mobile-friendly site. Customers can report outages on the site or register their mobile device to have the option to report or check the status of an outage through text messaging.
Once a phone is registered, customers can simply text the word “Out” to 467234 (GOSCEG) anytime they lose power. They also can check the status of an outage by texting “Status” to the same number.
The text message services are provided free of charge to customers, however, mobile carriers may charge to send and receive text messages or utilize data services. Customers should contact their carrier for more details about message data rates.
While customers also can report an outage by calling 888-333-4465, the widespread power outages often associated with major weather events can generate high call volume, and extended wait times. Customers are encouraged to log into their account to be sure it has the correct telephone numbers (mobile and home) associated with their account so customer service representatives can efficiently assist them with their needs.
SCE&G encourages customers to follow the company on social media (@scegnews on Twitter; SCE&G on Facebook) for important news and information about safety and storm response efforts. However, customers cannot report power outages through social media.
South Carolina Electric & Gas Company is a regulated public utility engaged in the generation, transmission, distribution and sale of electricity to approximately 727,000 customers in the central, southern and southwestern portions of South Carolina. The company also provides natural gas service to approximately 371,000 customers throughout the state.