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SCE&G Reminds Customers to Stay Safe During Florence; Report Outages

CAYCE, S.C. (Sept. 15, 2018) - As Florence makes its way through South Carolina, SCE&G reminds customers to remain safe and to report any power outages.

“We’re working around the clock to restore power to areas impacted by the storm, and we want to remind customers to maintain their focus on safety,” says Bill Turner, vice president of Operations. “Always stay away from downed power lines and report them immediately. Be sure to operate generators in accordance with all safety guidelines provided by the manufacturer.”

Safety tips:

  • Storms can cause tree limbs and entire trees to break and fall, sometimes taking power lines and even meter boxes down with them. Always assume any downed power line you see is live and stay away. To report a downed line, call 888-333-4465.
  • Operate generators outside, away from flammable objects and do not run in unvented spaces without windows or cross-ventilation. Odorless and colorless carbon monoxide from gas-fueled generators can build up, resulting in injury or death.

Reporting outages:

  • The quickest and most efficient way to notify SCE&G of a power outage is to report it online using a mobile device. SCE&G’s website,, is a mobile-friendly site. Customers can report outages on the site or register their mobile device to have the option to report or check the status of an outage through text messaging. Once a phone is registered, customers can simply text the word “Out” to 467234 (GOSCEG) anytime they lose power. They also can check the status of an outage by texting “Status” to the same number.
  • Customers also can report outages by phone at 888-333-4465.

For up-to-date storm information visit

SCE&G encourages customers to follow the company on social media (@scegnews on Twitter; SCE&G on Facebook) for important news and information about safety and storm response efforts. However, customers cannot report power outages through social media.

About SCE&G

South Carolina Electric & Gas Company is a regulated public utility engaged in the generation, transmission, distribution and sale of electricity to approximately 727,000 customers in the central, southern and southwestern portions of South Carolina. The company also provides natural gas service to approximately 373,000 customers throughout the state.