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Dominion Energy Encourages Customers to Prepare as Hurricane Season Begins

  • Create an emergency kit with water, non-perishable food, flashlights, batteries and cash
  • Stay safe by avoiding downed power lines and properly connecting your generator

CAYCE, S.C. – Hurricane season is underway and Dominion Energy South Carolina urges customers to plan ahead, starting with assembling an emergency storm kit.  

“Every hurricane season is different, and no two storms are the same, but one thing that never changes is the importance of preparation,” said Keller Kissam, president of electric operations for Dominion Energy South Carolina. “One of the important things we do to prepare is trimming trees along thousands of miles of power lines throughout the year on blue-sky days. When storms come, this helps decrease the number and duration of outages our customers experience, and it helps keep our linemen safe as they work to get the lights back on.”

In addition to having staff ready and stocking up on supplies, Dominion Energy South Carolina uses technology such as helicopters to patrol for damage, which assists with quick restoration if customers lose power. The company also uses distribution automation which allows damaged portions of the system to be isolated. In addition to more than 1,000 automated switches and 800 circuit breakers on the system, Dominion Energy South Carolina plans to install another 100 switches this year.

For the first time this hurricane season, Dominion Energy South Carolina will send a rapid response vehicle to assist with a more efficient restoration in neighborhoods with the most severe damage.

Here’s how you can prepare for severe weather:

If your power goes out, please report it right away at to assist with a faster restoration. You can also call 1-888-333-4465.

Safety is always our first priority. Here’s how you can stay safe during storms:

  • Beware of downed power lines. Assume they are energized and dangerous. Stay at least 30 feet away and call Dominion Energy immediately at 1-888-333-4465.
  • Properly connect your generator. Ensure it is fueled and tested before the severe weather arrives. Follow the manufacturer’s instructions and always operate outdoors with good ventilation.
About Dominion Energy
Nearly 7.5 million customers in 18 states energize their homes and businesses with electricity or natural gas from Dominion Energy (NYSE: D), headquartered in Richmond, Va. The company is committed to sustainable, reliable, affordable and safe energy and is one of the nation's largest producers and transporters of energy with about $100 billion of assets providing electric generation, transmission and distribution, as well as natural gas storage, transmission, distribution and import/export services. The company expects to cut generating fleet carbon dioxide emissions 80 percent by 2050 and reduce methane emissions from its gas assets 50 percent by 2030. Please visit to learn more.