CAYCE, S.C. (Nov. 18, 2019) – This Utility Scam Awareness Week, Dominion Energy is arming customers with a new mobile app and helpful consumer tips in the fight against utility scams this holiday season.
“The holidays can be stressful, and scammers know that customers may let their guard down during this busy time of year,” said Sam Dozier, vice president of customer service for Dominion Energy. “But thanks to Dominion Energy South Carolina's new mobile app, scammers will have a much harder time convincing customers that a payment is due or that service is scheduled for disconnection. The app provides secure access to real-time account information that can quickly dispute a scammer's claims.”
Customers can download the free Dominion Energy app from the Apple and GooglePlay stores by searching SC - Dominion Energy. Full-service functionality allows customers to securely pay their bill right from their mobile device. Customers can also check balance information, verify past payments, start or stop service and even request a payment arrangement if needed.
Recognize the red flags of utility scamming activity:
- While robocall scams can be relatively easy to spot, effective scammers continue to make personal phone calls. Some scammers may employ scare tactics, while others will try to gain your trust by sounding friendly and sympathetic.
- Many utility scammers try to instill fear and a sense of urgency by threatening immediate service disconnection if you don't provide payment information over the phone or agree to pay your energy bill with a prepaid debit or gift card. Dominion Energy does not make calls requesting immediate payment or require customers to pay with prepaid cards of any kind.
- Some utility impostors may falsify their caller ID to appear they are using a local number or even Dominion Energy's customer service number. When in doubt, hang up and call the number located on your energy bill.
- Don't let anyone into your home unless you have a previously scheduled appointment or have called about an issue, such as a gas leak. Always check for proper identification before letting personnel in. Additionally, utility workers won't ask you to pay a utility bill in person.
What to do if you think you have received a scam phone call:
- Don't provide any identifying information such as your social security, credit or debit card numbers.
- Hang up and check your account balance and payment due date by reviewing your dominionenergysc.com account, using the company's mobile app or calling 1-800-251-7234 to verify the caller's claims.
- Customers can report scam calls, texts, or emails, even if the scammers weren't successful, to the S.C. Department of Consumer Affairs by calling 1-844-835-5233 or visiting consumer.sc.gov/identity-theft-unit/scams.
To receive scam alerts through the Department of Consumer Affairs visit consumer.sc.gov/stay-informed to sign up. Remember, Dominion Energy customer service representatives are ready to help customers with payment concerns. Customers are encouraged to contact the utility before their due date between 7 a.m. to 9 p.m. Monday-Friday.
About Dominion Energy
Nearly 7.5 million customers in 18 states energize their homes and businesses with electricity or natural gas from Dominion Energy (NYSE: D), headquartered in Richmond, Va. The company is committed to sustainable, reliable, affordable, and safe energy and is one of the nation's largest producers and transporters of energy with more than $100 billion in assets providing electric generation, transmission and distribution, as well as natural gas storage, transmission, distribution and import/export services. The company expects to cut generating fleet carbon dioxide emissions 80 percent by 2050 and reduce methane emissions from its gas assets 50 percent by 2030. Please visit www.DominionEnergy.com to learn more.