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Social Media Guidelines

While we're dedicated to talking with you on our social media channels, we do have a few tips.

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Your comments are welcomed and appreciated. We want to hear from you, but please be respectful. Criticism is ok, but profanity, insults and personal attacks are not. Be mindful that younger audiences may be visiting our social media pages as well.

Help us help you. Please keep your comments related to SCE&G and its programs, news or the industry so that we can best respond to you in a timely manner. We reserve the right to monitor and remove all posts/comments on our page at any time for any reason.

SCE&G is not responsible for external sites posted by others. We can’t edit the content on these pages. The opinions expressed on external websites do not represent the position of SCE&G.

Please do not share personal (e.g. social security number, phone number, etc.) or account-related (e.g. SCE&G account number, etc.) information on our social media channels.

While we are available to support you on our social media sites, things like reporting power outages or making payment arrangements need to be done using our other channels. To report a power outage, you can report it online and with your mobile device through text reporting or by phone at 1-888-333-4465. You can also reach out to us via email at Our customer service center is always available to you, however you prefer to contact us. 1-800-251-7234.

Before sharing content on Facebook, it is your responsibility to be sure you have the right to do so. We ask that you respect copyrights, trademarks and other legal rights. Use of SCE&G's word marks, service marks, trademarks, logos, taglines or any other such intellectual property is strictly forbidden.