What are my payment options? Can I pay in person?
Yes, you can pay in person by visiting one of our business offices or payment agencies. However, the most convenient way to pay your bill is to pay online. Select your account type below in order to view the options available to you:
How can I contribute to Project Share?
You can contribute to Project Share Online or by filling out the Project Share Contribution Form and taking it to a business office or mailing it to us.
How do I start / stop / transfer service?
You can start, stop or transfer your service online. You can also visit one of our business offices, or call us toll-free at 1-800-251-7234 to change your service.
Can I get a paper copy of my bill?
Yes. Sign in to your account to view and print up to 24 months of billing and payment history.
How does the Budget Billing program work?
With this plan, we’ll project your energy charges for the next 12 months and spread that amount into 12 equal payments, which will be your monthly payment. This way, you can avoid the ups and downs in your bill that can be caused by changes in the weather. Get answers to common Budget Billing questions. Qualified customers can sign up for Budget Billing now.
What happens if I make my payment late?
Our policy is to assess a late payment charge of 1.5% to any balance that is not paid by the due date. If you're worried about a possible late payment, call us toll-free at 1-800-251-7234 before the due date and speak with a representative.
How do I report a problem with a street light?
You can either call us toll-free at 1-800-251-7234 or report the issue online by logging in to your account and selecting the "request street light repair" option.
Can I change my account information (phone number, address, spouse name, etc.) online?
Yes. The easiest way to update your account information, including your billing and e-mail address, is to sign in to your account. You can make changes to your personal information, online preferences and account preferences.
Is there a way to see how much energy I'm using and estimate my bill?
Yes. Sign in to your account and select the “My Energy Use” option. You can compare your energy usage and costs between two billing cycles, as well as see the impact of temperature extremes on your bill.
Where can I see the charges on my bill explained?
For a general explanation of your bill, visit our interactive Bill Explanation Tool. For specific questions, please call us toll-free at 1-800-251-7234.
What are the current electric and gas rates?
We have several electric and natural gas rate plans. You can view them all online or contact a representative toll-free at 1-800-251-7234 if you have questions about your rate plan.