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Visit Mobile Site

In Person

We Normally:

  • Travel in Dominion Energy marked vehicles
  • Carry company ID badges with photo
  • Wear official Dominion Energy blue/gray uniforms
  • Enter homes to light gas pilot lights (by request)

We Never:

  • Collect money or financial information in the field
  • Ask for identification or social security cards
  • Enter homes to perform electric service work


On the Telephone

We Normally:

  • Call prior to service work to ensure meter accessibility or provide schedule updates

We Never:

  • Ask you to settle balances with prepaid debit cards
  • Ask you to verify financial information or full SSN

Be Aware:

  • Scammers target both homes and businesses
  • Scammers can "spoof" or display a false caller ID


By E-mail

We Normally:

We Never:

  • Ask you to reply to an e-mail or visit a Web page to re-enter your bank account, bank card or SSN

For Your Safety & Security

If you doubt the legitimacy of a visitor to your home or business, call Customer Service at 1-800-251-7234 or local law enforcement. If you think you've been the victim of a scam, contact South Carolina Consumer Affairs at 1-800-922-1594. To learn about scams in your community, visit: