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Common Questions

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In some cases, we do; but with more information reported by customers about outages, Dominion Energy can better understand the nature of the outages and dispatch for repair more efficiently. Reporting outages is always encouraged.

You can make it easier to locate your account during a storm by updating the phone numbers listed on the account before the storm. Update your account information online or contact a customer service representative at 1-800-251-7234.
Restoration times are based on a number of factors, including the nature and number of outage incidents. The first steps in restoring power involve assessing damage and protecting the safety of emergency workers, repair crews and the public. Priority is given to clearing downed power lines and getting power to health and safety facilities. Learn more about Dominion Energy's power restoration process or, if you have already reported an outage, check the status and get an estimated restoration time.

Sometimes a crew will drive through an area to assess damages, and to determine if the work requires more crew members or additional equipment. Sometimes, tree crews are needed to remove fallen branches before repairs can begin.

Often the issues impacting service are not within sight of your home or business. Learn more about Dominion Energy's power restoration process.

If you have already checked your breakers, please report your power outage. Neighborhoods are often fed by different devices or have houses on different lines. Reporting your power out will help identify the exact source of the outage and help resolve the issue more efficiently.

Lights may flicker for many reasons, including:

  • Tree branch falls on a power line
  • Lightning strikes
  • Vehicle accident involving power line
  • Damage to electrical equipment

Many gas appliances will continue working, even during power outages. Know ahead of time which of yours will work when the power is out.

Most gas fireplaces, water heaters and ranges will operate when the electricity goes out because they don't require electricity. Some models of gas fireplaces can be turned on by hand.

The top burners on your range will also work, but range tops with electronic ignitions will need to be lit by match. Consult your owner's manual for instructions.

Never use your gas oven, range or outdoor barbecue to heat your home. They weren’t designed for that purpose. Using them as a source of heat can cause dangerous levels of carbon monoxide to build up in your home.