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Power Outage Checklist and Safety Tips

Power outages can happen in an instant. Below are some helpful resources and tips to help keep you and your family safe.

Safety Tips During An Outage

  • Do not connect a portable generator to a home’s electrical system. Always use caution when operating a portable generator and be sure it is properly grounded before use. Improper use can injure electrical utility workers as a result of "feedback" to the electrical distribution systems. Connect equipment directly to the outlets on the generator. Only use approved and properly sized power cords.
  • Operate generators outside, away from flammable objects and do not run in unvented spaces without windows or cross-ventilation. Odorless and colorless carbon monoxide gas from gas-fueled heaters and generators can build up; resulting in injury or death.
  • Turn off or disconnect any appliances, equipment or electronics you were using when the power went out. When power comes back on, surges or spikes can damage equipment.
  • Do not touch downed or sparking power lines and keep everyone away. Report downed power lines by calling 1-888-333-4465.

When the Power Comes Back On

Check the temperature of your food. Throw away any food that has been exposed to temperatures above 40° F (4° C) for 2 hours or more, or any food with an unusual odor, color or texture.

White Cross Program

If someone in your home relies on electric-powered, life-sustaining equipment, sign up for the White Cross Program. Before a planned outage or major storm that could affect service, Dominion Energy attempts to notify White Cross customers so they can make arrangements to sustain their equipment should an outage occur.

Call to sign up for White Cross: 1-800-922-8802

Monday-Friday 8 am - 5 pm