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Phone, Mail & In-Person
We are dedicated to serving our customers’ needs, from one-time assistance and longer-term assistance to everyday advice on how to save energy.
The Low-Income Home Energy Assistance Program (LIHEAP) provides home energy assistance to help eligible low-income households meet their home heating and/or cooling needs.
Your Community Action Agency in your county may be able to offer you one or more of the following types of assistance:
Project Share provides assistance to low-income, disabled and elderly customers for their electric and natural gas service. Dominion Energy South Carolina customers, employees and retirees generously fund the program. The South Carolina’s Department of Administration’s Office of Economic Opportunity, through community action agencies, administers the program. To apply for assistance, contact your local community action agency.
Participants may subscribe to panels in a solar array located within the Dominion Energy South Carolina service area and begin enjoying the benefits of bill credits without paying a subscription fee or having to install panels at their residence. This program is available to customers who are income-qualified through a Community Action Agency. Once you are qualified, the agency will send us your referral and we will contact you to start the enrollment process by scheduling a free Home Energy Check-up, worth over $250.
To learn more, read our Community Solar Select Program Flyer or contact your local Community Action Agency
Designed mainly for the visually impaired, this free of charge option provides a summary page of the bill in a larger font size, in addition to the regular bill. Call us at 1-800-251-7234 for more information.
For young adults and old alike, this program gives notice of a friend or relative’s overlooked Dominion Energy South Carolina bill to avoid service shutoff. If you’re interested in this service, sign up online or by phone. Call us at 1-800-251-7234 for more information.
If your health or the health of a household member would be endangered by the disconnection of electric and/or gas service during the winter, a medical certificate may help. To apply for a medical certificate, you can visit one of our business offices or call. This program is available only from December 1– March 31. Call us at 1-800-251-7234 for more information.
If you’re interested in a more predictable energy bill, this program may be ideal for you. If qualified, you can sign up online or by phone. Learn more.
When your home is energy efficient, the benefits show on your energy bill. The more energy used the higher the bill. To help avoid those high bills, here are some tools to help you save.
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Employees Help Weatherize Saluda Home